Empress Harnesses Tech to Solve Care Gaps

After recently jumping back into the game of franchising, home care company Empress Home Care is tackling a new issue: harnessing technology to tackle care gaps.

Philadelphia-based Empress

has more than 180 franchise locations and 20 company-owned and operated locations that provide non-medical home care. Over the past several years, the franchisor, which changed hands as a long-time family owned business to a private equity owner, has instituted several strategic changes before reopening its franchising efforts this year.

Through its growth efforts with franchisees, Empress is aiming to fill gaps in care through its services and empower caregivers through technology.

Identifying Care Gaps

The franchisor recently partnered with technology company Care Hand Off to give caregivers another tool that incorporates checklists into care plans. After working with Care Hand Off for more than a year, Empress is now equipping its caregivers with the mobile plan checklists.